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Recent Incident

Incident: Timeouts reported for optimizer
Start: October 10, 2025, 9:36 AM PDT
End: October 10, 2025, 12:30 PM PDT
Duration: 2 hours 54 minutes
Impact: The “magic wand” button and the material-level “plan” button timeout
Root Cause: Not conclusive, but probably Google Cloud instability.  To alleviate, we increased resources (more memory, more CPU, longer timeout)

Past Incidents

Incident: Google Cloud outage impacting Firebase Authentication
Start: June 12, 2025, 10:51 AM PDT
End: June 12, 2025, 3:16 PM PDT
Duration: 4 hours 25 minutes
Impact: Login errors for some users due to upstream provider issue
Root Cause: Google Cloud incident

Uptime

Rolling 12-month uptime: 99.917%

Calculated as: (365×24×60 − 439 minutes of downtime) ÷ (365×24×60). This is a 12-month trailing metric based on observed production uptime.

Commitment to Reliability

ABC-Plan is built to support the pharmaceutical and biotech supply chain, helping ensure that everyone who needs medication can receive it—on time and without disruption. We take this responsibility seriously.

Learn more about our Quality Practices and Security Commitments.

Need help? Contact us at support@abc-plan.com

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